Home > Coronavirus (COVID-19) Update
Our Response. Our Responsibility.
Our team members are ready to serve you, though some of our physical dealerships may be temporarily closed. If you have an urgent or immediate need for a vehicle, your vehicle purchase may now be conveniently delivered (where available) by making an appointment. We can also pick up your trade-in.
Please know the safety of our employees and customers continues to be our top priority. We have modified our services and processes to increase safety, while remaining available to those who need us during this Coronavirus outbreak.
Coronavirus (COVID-19) Update From Enterprise Car Sales
How We’re Helping Protect Customers And Employees
Our team members are ready to serve you though some of our physical dealerships may be temporarily closed.
Call, text, chat or email us for service or questions. We will work with you to arrange your vehicle delivery (if available) and trade-in pickup.
Limiting contact keeps our employees and customers safe while still maximizing our availability for those who need us during this time.
Enterprise is committed to providing a safe work environment during this challenging time and continues to monitor the situation, implementing additional safety measures.
While we have limited our open physical dealerships, in most areas some staff remain on site to assist in the sale of vehicles. In addition, remote employees are working to answer your questions and help arrange your vehicle purchase.
The employees working in dealership locations are following best practices recommended by the various health authorities to help protect themselves and customers during this Coronavirus outbreak.
These practices include:
- Limiting the number of employees in a dealership
- Maintaining a 6-foot distance between each other
- Staying home if they are feeling ill
- Frequently washing hands
- Frequently disinfecting touchable surfaces
- Using disposable gloves when cleaning vehicles
- Minimizing customer interaction at vehicle delivery
- Ensuring local teams have supplies and resources needed
Additionally, all employees have been made aware that if they ever feel uncomfortable with working in a physical dealership, they are under absolutely no obligation to work.
To help protect both customers and employees, we have modified our service offerings. This includes the addition of vehicle delivery (where available) and trade-in pickup to help promote social distancing while avoiding contact in our dealerships.
You can’t always plan when you’ll need your next car, but by leveraging the service offerings above, we’re here to make car buying a little easier.
Today and every day, we are committed to maintaining the highest standards of cleanliness. Now more than ever, our customers and employees deserve to know we stand behind that commitment with the Complete Clean Pledge. We pledge to go above and beyond our already rigorous cleaning protocols, including strict sanitizing procedures to protect the health and safety of all.
Clean vehicles have always been important to us, but at this moment in time, we know vehicle cleanliness is even more critical.
Each of our vehicles is thoroughly cleaned between every test drive and backed with the Complete Clean Pledge. This includes vacuuming, general wipe down, and sanitizing with a disinfectant that meets leading heath authority requirements, with particular attention to more than 20-plus high-touch points including:
- Key and key fob
- Steering wheel
- Steering column
- Center console
- Accessory panel/ touchscreen
- Door interior
- Door pockets
- Seat surfaces
- Seat pockets
- Seat belts
- Interior Door handles
- Exterior Door handles
- Areas between seat/console
- Areas between seat/doorjambs
- Instrument panel and touchscreen
- Rearview mirror/side mirrors
- Visors/visor mirrors
- Gear stick/ gear shift
- Trunk release
- Among other high-touch areas
We also have measures in place to immediately isolate and quarantine any vehicle if needed.
The Complete Clean Pledge extends to our locations, as well.
We have introduced updated process and safety procedures for our dealerships. Our employees are following best practices recommended by leading health authorities, including frequently sanitizing touchable surfaces with disinfectant throughout the day. These include counter tops, phones, tablet devices, payment devices, door handles, among other high-touch areas.
Coronavirus (COVID-19) Frequently Asked Questions
We’re still open in most areas to serve those who have an immediate or urgent need for a vehicle. We are ready to help you get wherever you need to be. Contact your nearest Enterprise Car Sales dealership to check availability and see the most up-to-date operating hours.
Our team members are following best practices recommended by the Centers for Disease Control and Prevention (CDC) and other health authorities during this Coronavirus outbreak. We’re implementing additional measures during COVID-19 to clean and disinfect our dealerships and vehicles in alignment with guidance from health authorities.
In most areas, you can still test drive a car during the Coronavirus outbreak. At this time, a team member will not accompany you on the test drive in order with the CDC and other health authorities’ recommendations during this Coronavirus outbreak.
We are still working with customers to determine the best financing options available to them. Contact your nearest Enterprise Car Sales dealership and one of our experienced team members will walk you through our financing options, including online appraisal options if you’re interested in trading-in your current vehicle.
Our open dealerships are still appraising trade-ins during the Coronavirus outbreak. Find trade-in tips and resources for your vehicle. We even offer no-contact trade-in pick-ups during these difficult times.