FAQ Template - Enterprise Car Sales

Coronavirus (COVID-19) Frequently Asked Questions

Is Enterprise Car Sales open during the Coronavirus outbreak?

Yes. We’re open and able to help you with your next vehicle purchase. We have modified service offerings to help you, our employees and our community stay safer during COVID-19. This includes the addition of vehicle delivery (at some locations) to help promote social distancing.

We are ready to help, simply contact or stop by your nearest Enterprise Car Sales dealership

How is Enterprise Car Sales helping enhance safety for customers and employees during the COVID-19 outbreak?

Our team members are following best practices recommended by the Centers for Disease Control and Prevention (CDC) and other leading health authorities during this Coronavirus outbreak. Additionally, each of our vehicles is thoroughly cleaned between every test drive and backed with our Complete Clean Pledge. This includes vacuuming, general wipe down, and sanitizing with a disinfectant that meets leading health authority requirements, with particular attention to more than 20-plus high-touch points including:

Key and key fob
Steering wheel
Steering column
Center console
Vents
Accessory panel/ touchscreen
Cupholders
Compartments
Door interior
Door pockets
Seat surfaces
Seat pockets
Seat belts
Interior Door handles
Exterior Door handles
Areas between seat/console
Areas between seat/doorjambs
Instrument panel and touchscreen
Rearview mirror/side mirrors
Visors/visor mirrors
Dashboard
Gear stick/ gear shift
Trunk release
Among other high-touch areas

Enterprise is also proud to offer a program with Clorox^®, one of the most trusted brands for powerful cleaning, and implement near- and long-term enhancements to our Complete Clean Pledge.

We are providing a one-count Clorox Disinfecting Wipe in every vehicle to give you extra confidence during your test drive. Clorox Disinfecting Wipes are approved by the EPA to kill SARS-CoV-2, the virus that causes COVID-19, when used as directed on hard, non-porous surfaces. Each wipe includes directions for use and is accompanied by instructions to use it on the vehicle’s high-touch, hard non-porous surfaces.

Can I test drive a vehicle during the Coronavirus outbreak?

You can still test drive a car. At this time, a team member will not accompany you on the test drive in order with the CDC and other health authorities’ recommendations.

Does Enterprise Car Sales require face masks in dealership locations?

Facial coverings are optional for fully vaccinated employees and customers, unless local or state regulations require them.


Terms & Conditions
1	Price includes all costs to be paid by a consumer, except for licensing costs, registration fees, and taxes; also not included are title registration, tag, governmental fees, electronic filing charges (excluding CO), any emissions testing and/or state inspection fees, transfer fee, and any finance charges (if applicable). Price does not include processing, administrative, dealer conveyance fee, closing, dealer and handling, or similar fees of $399 or less, except in the following states where the advertised price is inclusive of this fee: CO, GA, IA, IN, KY, MA, NE, NH, NJ, SC, and TN. In WA state, a documentary service fee in an amount up to $200 may be added to the purchase price or capitalized cost. Vehicles subject to prior sale. We make every effort to provide accurate information including but not limited to price, miles and vehicle options, but please verify with your local Enterprise Car Sales location before purchasing. Current mileage may vary due to test drives and vehicle relocation. Used vehicles were previously part of Enterprise short-term rental and/or lease fleet or purchased by Enterprise from other sources including auto auctions, with previous use possibly short-term rental, lease or other.
2	EPA fuel economy ratings are provided by the vehicle manufacturer and may vary with vehicle use, condition and driving habits.
3	Payment based on amount financed for month term APR chosen when customer estimated payment using the site calculator. These calculators are for educational purposes only. Calculator results do not include tax, title, tags, governmental fees, and emissions testing charges. Calculator results does not include processing, administrative, closing, dealer and handling, or similar fees of $399 or less, except in the following states where the advertised price is inclusive of this fee: CO, FL, GA, IA, IN, KY, MA, NE, NH, NJ, SC, and TN. Terms do not necessarily represent actual available credit terms. We do not guarantee the accuracy of the credit figures, or their applicability to your circumstances. We encourage you to seek advice from qualified financial service professionals regarding all your personal finance needs. We encourage you to seek advice from qualified financial service professionals regarding all your personal finance needs.
4	Copyright © 2024 by Kelley Blue Book Co., Inc. All Rights Reserved. Blue Book is a trademark of Kelley Blue Book Co., Inc. The specific information required to determine the value for each used vehicle is supplied by the dealer (or by a third party on behalf of the dealer). used Vehicle valuations are approximations and vary by vehicle, region, mileage, condition and vehicle options. Kelley Blue Book assumes no responsibility for errors or omissions.


Terms & Conditions
1	Price includes all costs to be paid by a consumer, except for licensing costs, registration fees, and taxes; also not included are title registration, tag, governmental fees, electronic filing charges (excluding CO), any emissions testing and/or state inspection fees, transfer fee, and any finance charges (if applicable). Price does not include processing, administrative, dealer conveyance fee, closing, dealer and handling, or similar fees of $399 or less, except in the following states where the advertised price is inclusive of this fee: CO, GA, IA, IN, KY, MA, NE, NH, NJ, SC, and TN. In WA state, a documentary service fee in an amount up to $200 may be added to the purchase price or capitalized cost. Vehicles subject to prior sale. We make every effort to provide accurate information including but not limited to price, miles and vehicle options, but please verify with your local Enterprise Car Sales location before purchasing. Current mileage may vary due to test drives and vehicle relocation. Used vehicles were previously part of Enterprise short-term rental and/or lease fleet or purchased by Enterprise from other sources including auto auctions, with previous use possibly short-term rental, lease or other.
2	EPA fuel economy ratings are provided by the vehicle manufacturer and may vary with vehicle use, condition and driving habits.
3	Payment based on amount financed for month term APR chosen when customer estimated payment using the site calculator. These calculators are for educational purposes only. Calculator results do not include tax, title, tags, governmental fees, and emissions testing charges. Calculator results does not include processing, administrative, closing, dealer and handling, or similar fees of $399 or less, except in the following states where the advertised price is inclusive of this fee: CO, FL, GA, IA, IN, KY, MA, NE, NH, NJ, SC, and TN. Terms do not necessarily represent actual available credit terms. We do not guarantee the accuracy of the credit figures, or their applicability to your circumstances. We encourage you to seek advice from qualified financial service professionals regarding all your personal finance needs.


Enterprise Car Sales - We Transfer Cars
The ZIP code you entered indicated that is your nearest location. We'll be happy to transfer any vehicle from another location to .
Local Transfers We offer free transfers of any vehicle within the metro area to , your nearest location. To start the transfer process, just give us a call at and an Enterprise representative will assist you. Certain restrictions apply.
Non-Local Transfers Any vehicle outside the metro area can be transferred to , your nearest location by following this simple transfer process.
Contact , your nearest location at and an Enterprise representative can answer any of your questions about the vehicle and the transfer process. If after speaking with an Enterprise representative you determine that you would like to transfer this vehicle, a non-refundable transfer fee is required to begin the transfer process. Bring your transfer payment to , your nearest location. Once transfer fee is paid, the request to transfer the vehicle will be completed. Please note the time it takes to transfer a non-local vehicle varies by distance.

Coronavirus (COVID-19) Frequently Asked Questions

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Enterprise Car Sales - We Transfer Cars

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Terms & Conditions
recent-model year:75% of vehicles available for sale are 1-3 year old model vehicles & include at least 250 makes and models.more passenger vehicles:Based on IHS Markit Commercial New Registrations for January to December 2018.Kelley Blue Book®:Kelley Blue Book Trade-In Values used by Enterprise are obtained from ©2018 Kelley Blue Book Co.’s website KBB.com. Kelley Blue Book Trade-In Value is based on accurate condition rating & mileage of vehicle. Accurately appraising the condition of the vehicle is an important aspect of determining its Kelley Blue Book Trade-In Value. Kelley Blue Book valuation adjustments for vehicle mileage disproportionate to the age of the vehicle may be capped by Enterprise Car Sales at 20% of the vehicle’s base value. If a Kelley Blue Book Trade-In value is not available for customer’s vehicle Enterprise will provide a fair & competitive value for customer’s vehicle. Customer is responsible to any extent vehicle pay-off exceeds Enterprise offer. Customer must provide required proof of ownership/registration & all other necessary paperwork to transfer title. Restrictions apply. See a Sales Consultant for details or call 1-888-227-7253. Offer void where prohibited.CARFAX Vehicle History Report™:A free CARFAX Vehicle History Report™ is available for every vehicle we sell.limited powertrain warranty:Limited warranty begins on vehicle purchase date and extends for 12 months or 12,000 miles, whichever comes first. Restrictions apply. For details, see an Enterprise Car Sales Manager or call 1-888-227-7253.roadside assistance:Enterprise 12-Month Unlimited Mileage Roadside Assistance Package is provided by RESPONSE, a Florida Entity. Some limitations & restrictions apply.change your mind:For a period of 7 days after the date of purchase or 1,000 miles beyond the odometer reading at purchase, whichever comes first, the vehicle may be returned for the exact price originally paid minus a $200 restocking fee, (as allowed by law). Restrictions apply. See a Sales Consultant for details.Our customer service rating has an average of 4.7 stars:According to Reputation.com over last two years, 1/1/17 – 9/19/18