What to Ask a Used Car Dealer before Buying Your Next Used Car
Consider the Used Car Dealer when Buying a Car
In today's environment, it pays to be an educated consumer. When buying a used car, most people look at the car only. We encourage you to also consider the used car dealer, what they do to examine the car they are selling and all of the warranties and guaranties that come with the purchase.
Find a Dealer that will be your Partner
Buying a car is the second biggest investment most people make, which means you want to choose a dealer who will be your partner the entire time you own your car.
Questions to Ask as You Visit Used Car Dealers
Ask these questions as you visit various dealers when looking for your next car.
Used Car Price:
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Is it a haggle-free price?
Some used car dealers set the prices high, knowing that there is room for negotiation. Of course, they are going to push for the top used car price they believe you are prepared to pay, which could be different than what they think the person next to you will pay. Other dealers offer a no-haggle price, which means everyone pays the same price, which is great because it takes away one of the frustrations of buying a car.
At Enterprise Car Sales, our prices are haggle-free prices, so the price you see is the price you pay6 (not every used car dealer can say that).
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Will they meet or beat the Kelley Blue Book® suggested retail value for retail used cars?
Not all used car dealers are willing to match or beat the Kelley Blue Book value for retail used cars.
Before you buy, come visit Enterprise Car Sales where we set our used car prices below Kelley Blue Book suggested retail value1.
Vehicle Certification:
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Who certifies the car?
Who certifies the car makes a difference. Ideally, the used car certification will be performed by an independent ASE-Certified technician because it means an unbiased technician, not the dealer's employees, is making the decision on which items, if any, need to be repaired or replaced.
Each and every used car sold by Enterprise Car Sales goes through a 109-point certification process performed by an independent ASE-Certified technician.
Return Policy:
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Do they offer a return policy?
Return policies are important because they tell how much the dealer stands behind the value of their used cars and believes in satisfying their customers. A good used car dealer will offer a return policy, allowing you to return the car after your purchase, for any reason, if you so desire.
Enterprise Car Sales offers a 7-day repurchase agreement3, and you can return your used car for any reason.
Our philosophy is "if you change your mind for any reason, we'll buy it back, no questions asked".
Protection After the Sale:
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Does your purchase include a warranty?
Most late model, low-mileage used vehicles carry the balance of their factory warranties. Some dealers even offer additional warranties for added protection.
Note that not all warranties are created equal. Be sure to compare those offered by the used car dealers you are considering.
Enterprise Car Sales offers a 12-month/12,000-mile limited powertrain warranty2.
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Do you offer a service contract?
Most dealers offer vehicle service contracts that address mechanical repairs beyond the warranty period or that are not covered by their warranty. It is important to understand what is or is not covered as programs vary by provider. It is also important that your provider is a reputable and stable company that has nationwide coverage to ensure you have coverage when you need a repair.
The Enterprise Mechanical Repair Program, known as eMRP, offers you extensive mechanical coverage. If a part breaks, even if it results from wear and tear, and it's not on the very short list of excluded items, then it's covered. eMRP also includes roadside assistance and alternate transportation. eMRP is administered and backed by the Insurance People of General Motors, which means you have nationwide coverage and a company that you can count on to be there for your repair needs.
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What if I have a problem while on the road?
At some time, we all have problems on the road - whether it's a flat tire, lost key or an empty gas tank, you'll need help at some point.
As an added benefit, some used car dealers, such as Enterprise Car Sales, include one year of roadside assistance4 to put you at ease as you drive your used car.
Trade-ins:
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Do you take trade-ins?
To ensure a convenient car buying experience, you should ensure that your dealer accepts trade-ins.
Enterprise Car Sales accepts trade-ins to make driving home in an Enterprise vehicle as easy as possible.
You can estimate the trade-in value of your vehicle at: www.kbb.com.
Ready to find your next car?
Meet Enterprise Car Sales
Enterprise Car Sales is the retail division of Enterprise Rent-A-Car, the largest rental car company in North America, and is committed to bringing a new level of professionalism and an unparalleled level of customer service to used car sales.
- 40+ years in business
- 120 makes and models of used cars, trucks, vans and SUVs
- 170+ locations across the U.S.
- 9 out of 10 customers completely satisfied5